{"id":4560,"date":"2026-08-27T09:15:22","date_gmt":"2026-08-27T09:15:22","guid":{"rendered":"https:\/\/hotelcasamore.com\/?page_id=4560"},"modified":"2026-08-27T09:50:20","modified_gmt":"2026-08-27T09:50:20","slug":"conditions-generales-de-vente","status":"publish","type":"page","link":"https:\/\/hotelcasamore.com\/en\/conditions-generales-de-vente\/","title":{"rendered":"Conditions g\u00e9n\u00e9rales de vente"},"content":{"rendered":"
\n

Legal information<\/p>\n

Terms and Conditions of Sale<\/h1>\n

H\u00f4tel Casamore \u2014 A SULANA SAS \u00b7 Last updated: 27 August 2026<\/p>\n<\/div>\n\n\n

\n\n
\nContents<\/summary>\n

Contents<\/p>\n

    \n
  1. 1. Scope and definitions<\/a><\/li>\n
  2. 2. Pre-contractual information<\/a><\/li>\n
  3. 3. Formation of the booking contract<\/a><\/li>\n
  4. 4. Prices, taxes and payment terms<\/a><\/li>\n
  5. 5. Cancellation, amendment and no-show<\/a><\/li>\n
  6. 6. Arrivals, departures and occupancy of rooms<\/a><\/li>\n
  7. 7. Liability of the hotelier and of the client<\/a><\/li>\n
  8. 8. Complaints, mediation and settlement of disputes<\/a><\/li>\n
  9. 9. Protection of personal data<\/a><\/li>\n
  10. 10. Miscellaneous provisions<\/a><\/li>\n<\/ol>\n<\/details>\n\n\n
    \n

    1. Scope and definitions<\/h2>\n

    Article 1 \u2014 Purpose of these terms<\/h3>\n

    The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in connection with booking and accommodation at H\u00f4tel Casamore, operated by A SULANA<\/strong>, a simplified joint-stock company with share capital of \u20ac1,000, registered with the Bastia Trade and Companies Register under number 527 638 050, whose registered office is at Marina, 20233 Pietracorbara.<\/p>\n

    Telephone: +33 4 20 13 02 96<\/a>
    Email:     contact@hotelcasamore.com<\/a><\/p>\n

    Article 2 \u2014 Client \u2014 Consumer<\/h3>\n

    These terms apply exclusively to bookings made by natural persons acting as consumers, that is to say not acting for purposes falling within the scope of their commercial, industrial, craft, professional or agricultural activity.<\/p>\n

    Article 3 \u2014 Distance or electronic contract<\/h3>\n

    Where the booking is made at a distance, in particular via the hotel's website, by email, by telephone or through an online booking platform, it constitutes a distance contract concluded within an organised distance sales or service provision scheme, within the meaning of Article L. 221-1, 1\u00b0 of the French Consumer Code.<\/p>\n

    2. Pre-contractual information<\/h2>\n

    Article 4 \u2014 Essential characteristics of the services<\/h3>\n

    Before any booking, the client is informed, in a legible and comprehensible manner, of the essential characteristics of the services offered: type of accommodation (single, double or family room, suite, etc.), capacity, main equipment, services included (breakfast, internet access, etc.), optional services (parking, spa, dining, etc.), together with any restrictions where applicable (access conditions, opening hours, etc.).<\/p>\n

    Article 5 \u2014 Prices, taxes and additional charges<\/h3>\n

    The client is informed of the total price of the service, inclusive of all taxes, including applicable taxes and, where applicable, any additional fee, levy or cost (tourist tax, parking, optional services, etc.), or, where these cannot reasonably be calculated in advance, of the nature of such additional costs that may be charged.<\/p>\n

    Article 6 \u2014 Length of stay and dates<\/h3>\n

    The arrival and departure dates, the number of nights and the duration of the booking are communicated to the client before the contract is concluded.<\/p>\n

    Article 7 \u2014 Accepted means of payment<\/h3>\n

    The accepted means of payment (bank card, cash within the legal limit, cheques, others) are indicated at the latest at the start of the online booking process and, in any event, before the contract is concluded.<\/p>\n

    Article 8 \u2014 Full contact details of the hotelier<\/h3>\n

    The postal, telephone and electronic contact details of the hotel, allowing the client to make contact quickly and to communicate directly with the hotel, are provided before the contract is concluded and repeated in the booking confirmation.<\/p>\n

    Article 9 \u2014 Right of withdrawal \u2014 specific information<\/h3>\n

    The client is informed, prior to the conclusion of the contract, that they do not have a right of withdrawal<\/strong> for accommodation services, other than residential accommodation, which are to be provided on a specific date or during a specific period, in accordance with Article L. 221-28 of the French Consumer Code.<\/p>\n

    Article 10 \u2014 Consumer mediation<\/h3>\n

    The client is informed of the possibility, in the event of a dispute, of referring the matter to a consumer mediator whose details are set out in Article 33 below.<\/p>\n

    3. Formation of the booking contract<\/h2>\n

    Article 11 \u2014 Electronic booking \u2014 double confirmation and payment obligation<\/h3>\n

    For bookings made online on the hotel's website, the contract is validly concluded only if the client has had the opportunity to check the details of their order and its total price, to correct any errors, and then to confirm the booking definitively.<\/p>\n

    Before final confirmation, the website sets out, in a legible and comprehensible manner, the essential characteristics of the services, their price, the duration of the contract and, where applicable, the minimum duration of the client's contractual obligations.<\/p>\n

    The client expressly acknowledges their payment obligation by activating the order confirmation function bearing the clear and legible wording \u00ab commande avec obligation de paiement \u00bb (order with an obligation to pay) or any similar unambiguous wording. Failing this, the contract is not validly concluded, in accordance with Articles L. 221-14 and L. 242-2 of the French Consumer Code.<\/p>\n

    Article 12 \u2014 Booking by telephone or email<\/h3>\n

    For bookings made by telephone or email, the hotel may ask the client for written confirmation (by email or online form) setting out the essential details (client's identity, dates, room type, number of guests, price, rate conditions, cancellation conditions) together with acceptance of these terms. The contract is formed when the hotel receives that acceptance, subject to the validity of the payment details provided.<\/p>\n

    Article 13 \u2014 Booking through an intermediary platform<\/h3>\n

    Where the booking is made through an online platform (OTA, booking centre, etc.), the client is bound to the hotel by an accommodation contract governed by these terms, without prejudice to the platform's own general terms, which may apply to the relationship between the client and that platform.<\/p>\n

    Article 14 \u2014 Booking guarantee \u2014 card imprint or prepayment<\/h3>\n

    The hotel may make the validity of the booking conditional on the provision of a payment guarantee (bank card number, with expiry date and security code, or payment of a deposit or down payment). The terms of payment, the amount and the retention of such sums are specified in the rate offer and\/or the booking confirmation.<\/p>\n

    4. Prices, taxes and payment terms<\/h2>\n

    Article 15 \u2014 Applicable prices<\/h3>\n

    Prices are stated in euros, inclusive of all taxes, excluding tourist tax and excluding specific ancillary services mentioned separately. They are valid for the period concerned and for the number of guests indicated.<\/p>\n

    Article 16 \u2014 Tourist tax and other taxes<\/h3>\n

    The tourist tax, collected on behalf of the local authority, is not included in the room price and must be paid on site, unless stated otherwise. Its amount is confirmed to the client before the contract is concluded.<\/p>\n

    Article 17 \u2014 Payment terms<\/h3>\n