Terms and Conditions of Sale

1. Scope and definitions

Article 1 — Purpose of these terms

The purpose of these general terms and conditions of sale is to define the rights and obligations of the parties in connection with booking and accommodation at Hôtel Casamore, operated by A SULANA, a simplified joint-stock company with share capital of €1,000, registered with the Bastia Trade and Companies Register under number 527 638 050, whose registered office is at Marina, 20233 Pietracorbara.

Telephone: +33 4 20 13 02 96
Email: contact@hotelcasamore.com

Article 2 — Client — Consumer

These terms apply exclusively to bookings made by natural persons acting as consumers, that is to say not acting for purposes falling within the scope of their commercial, industrial, craft, professional or agricultural activity.

Article 3 — Distance or electronic contract

Where the booking is made at a distance, in particular via the hotel's website, by email, by telephone or through an online booking platform, it constitutes a distance contract concluded within an organised distance sales or service provision scheme, within the meaning of Article L. 221-1, 1° of the French Consumer Code.

2. Pre-contractual information

Article 4 — Essential characteristics of the services

Before any booking, the client is informed, in a legible and comprehensible manner, of the essential characteristics of the services offered: type of accommodation (single, double or family room, suite, etc.), capacity, main equipment, services included (breakfast, internet access, etc.), optional services (parking, spa, dining, etc.), together with any restrictions where applicable (access conditions, opening hours, etc.).

Article 5 — Prices, taxes and additional charges

The client is informed of the total price of the service, inclusive of all taxes, including applicable taxes and, where applicable, any additional fee, levy or cost (tourist tax, parking, optional services, etc.), or, where these cannot reasonably be calculated in advance, of the nature of such additional costs that may be charged.

Article 6 — Length of stay and dates

The arrival and departure dates, the number of nights and the duration of the booking are communicated to the client before the contract is concluded.

Article 7 — Accepted means of payment

The accepted means of payment (bank card, cash within the legal limit, cheques, others) are indicated at the latest at the start of the online booking process and, in any event, before the contract is concluded.

Article 8 — Full contact details of the hotelier

The postal, telephone and electronic contact details of the hotel, allowing the client to make contact quickly and to communicate directly with the hotel, are provided before the contract is concluded and repeated in the booking confirmation.

Article 9 — Right of withdrawal — specific information

The client is informed, prior to the conclusion of the contract, that they do not have a right of withdrawal for accommodation services, other than residential accommodation, which are to be provided on a specific date or during a specific period, in accordance with Article L. 221-28 of the French Consumer Code.

Article 10 — Consumer mediation

The client is informed of the possibility, in the event of a dispute, of referring the matter to a consumer mediator whose details are set out in Article 33 below.

3. Formation of the booking contract

Article 11 — Electronic booking — double confirmation and payment obligation

For bookings made online on the hotel's website, the contract is validly concluded only if the client has had the opportunity to check the details of their order and its total price, to correct any errors, and then to confirm the booking definitively.

Before final confirmation, the website sets out, in a legible and comprehensible manner, the essential characteristics of the services, their price, the duration of the contract and, where applicable, the minimum duration of the client's contractual obligations.

The client expressly acknowledges their payment obligation by activating the order confirmation function bearing the clear and legible wording « commande avec obligation de paiement » (order with an obligation to pay) or any similar unambiguous wording. Failing this, the contract is not validly concluded, in accordance with Articles L. 221-14 and L. 242-2 of the French Consumer Code.

Article 12 — Booking by telephone or email

For bookings made by telephone or email, the hotel may ask the client for written confirmation (by email or online form) setting out the essential details (client's identity, dates, room type, number of guests, price, rate conditions, cancellation conditions) together with acceptance of these terms. The contract is formed when the hotel receives that acceptance, subject to the validity of the payment details provided.

Article 13 — Booking through an intermediary platform

Where the booking is made through an online platform (OTA, booking centre, etc.), the client is bound to the hotel by an accommodation contract governed by these terms, without prejudice to the platform's own general terms, which may apply to the relationship between the client and that platform.

Article 14 — Booking guarantee — card imprint or prepayment

The hotel may make the validity of the booking conditional on the provision of a payment guarantee (bank card number, with expiry date and security code, or payment of a deposit or down payment). The terms of payment, the amount and the retention of such sums are specified in the rate offer and/or the booking confirmation.

4. Prices, taxes and payment terms

Article 15 — Applicable prices

Prices are stated in euros, inclusive of all taxes, excluding tourist tax and excluding specific ancillary services mentioned separately. They are valid for the period concerned and for the number of guests indicated.

Article 16 — Tourist tax and other taxes

The tourist tax, collected on behalf of the local authority, is not included in the room price and must be paid on site, unless stated otherwise. Its amount is confirmed to the client before the contract is concluded.

Article 17 — Payment terms

• Payment for the stay and for ancillary services is made in accordance with the terms specified at the time of booking (advance payment, deposit, balance on site, etc.).
• In the case of a non-refundable prepayment, all or part of the price may be charged as soon as the booking is made, in accordance with the rate offer chosen.
• Any bank charges remain payable by the client.

Article 18 — Late payment or non-payment

In the event of non-payment or partial payment by the client, the hotel reserves the right to suspend or cancel the booking and/or the stay, after a formal notice has gone unanswered, and to charge the cancellation fees provided for herein.

5. Cancellation, amendment and no-show

Article 19 — No right of withdrawal

In accordance with Article L. 221-28 of the French Consumer Code, the client is informed that they do not have a right of withdrawal for accommodation, catering or leisure services, other than residential accommodation, which are to be provided on a specific date or during a specific period.

Article 20 — Cancellation by the client

The cancellation conditions (notice periods, any fees, possible free cancellation up to a given date) are specified for each rate or offer (flexible, semi-flexible, non-refundable, etc.) before the contract is concluded and repeated in the booking confirmation.

• Free cancellation is possible up to 72 hours before the scheduled arrival date.
• Beyond that period, or in the event of a no-show, the first night (or 50% of the total amount of the stay) is payable and may be charged as a fixed indemnity.

These specific conditions prevail over these terms where they are more specific.

Article 21 — Amendment of a booking by the client

Any request to amend a booking (dates, room type, number of guests, services) must be sent to the hotel in writing to contact@hotelcasamore.com or through the original booking channel. Acceptance of the amendment is subject to availability and may result in a change of price. Without written acceptance from the hotel, the original booking remains applicable.

Article 22 — No-show

If the client does not arrive on the scheduled arrival date without prior notice, the booking is treated as cancelled by the client, and the cancellation fees provided for in that case (for example, charging the first night, or the whole stay for a non-refundable rate) are payable. The hotel is then free to re-let the room.

Article 23 — Cancellation or amendment by the hotel

In the event of overbooking, or if the service cannot be provided for a reason not attributable to the client, the hotel may offer accommodation of an equivalent or higher category in another nearby establishment, for services of a comparable nature, at no additional cost to the client. If no solution is accepted by the client, all sums already paid will be refunded in full.

6. Arrivals, departures and occupancy of rooms

Article 24 — Arrival and departure

Unless otherwise stated:

• Rooms are available from 3pm on the day of arrival;
• They must be vacated no later than 11am on the day of departure.

Any overrun of these times may result in an additional night being charged.

Article 25 — Room occupancy rules

• The number of guests per room may under no circumstances exceed the maximum capacity stated for the category booked.
• The hotel reserves the right to refuse access to any additional person not declared at the time of booking, or to charge a supplement for them.
• Children remain at all times the responsibility of the adults accompanying them.

Article 26 — Conduct and respect for the premises

The client undertakes to respect the premises, the quiet of the establishment and the safety and good-conduct rules displayed or brought to their attention (house rules, fire instructions, no smoking in the rooms, etc.).

Any conduct contrary to public decency or public order, or liable to disturb the peace of other guests, may lead the hotel to require the client to leave immediately, without compensation or refund for nights not taken.

7. Liability of the hotelier and of the client

Article 27 — Duty of care towards persons

The hotelier owes its guests a duty of care, contractual in nature and classed as an obligation of means: it must take reasonable measures to ensure the safety of persons within the establishment (upkeep of the premises, signposting of hazards, compliance with standards, etc.). The hotelier may be held liable for any breach of this duty, on the basis of contractual liability.

Article 28 — Liability as bailee — guests' property

The hotelier is liable, as bailee, for items brought by guests into the establishment and for belongings left in their vehicles parked on the hotel's premises. This liability arises as of right, with a presumption of liability in the event of theft or damage to the guest's belongings.

• Where items are handed over to the hotelier, or where the hotelier has refused to receive them without legitimate reason, compensation for the loss is in principle full and liability unlimited.
• Where items are simply brought into the establishment without being entrusted to the hotelier, compensation may be limited to a multiple of the room price, save in the event of fault by the hotelier or its staff.

Clauses limiting or excluding liability that appear on materials not expressly accepted at the time the contract was concluded (welcome card, notice in the room) are in principle ineffective.

Article 29 — Valuables

Clients are advised to place their valuables in the safe provided for that purpose, where one exists, or to entrust them to reception against a receipt. Failing this, the hotelier's liability may be assessed in accordance with the rules governing hotel bailment.

Article 30 — Client's liability

The client is liable for all direct or indirect damage they may cause in the room or in the hotel's common areas, whether caused by themselves or by persons in their care (children, guests), and by their pets where applicable. They may be required to compensate the hotel for the damage caused and, where applicable, for loss of business resulting from the rooms being unavailable.

8. Complaints, mediation and settlement of disputes

Article 31 — Complaints on site

Any complaint relating to the conduct of the stay must be reported to reception as soon as possible, so that the hotel can attempt to resolve it immediately.

Article 32 — Complaints after the stay

Subsequent complaints must be sent in writing to Hôtel Casamore, lieu-dit Catarelle, 20287 Meria, or by email to contact@hotelcasamore.com, within a reasonable time after the end date of the stay, enclosing any relevant supporting documents (booking number, invoice, photographs, etc.).

Article 33 — Consumer mediation

In accordance with Articles L. 612-1 et seq. of the French Consumer Code, the client has the right to use a consumer mediator free of charge with a view to the amicable resolution of any dispute with the hotel.

MTV — Médiation Tourisme Voyage
Service dépôt des saisines, CS 30958, 75383 Paris Cedex 08
www.mtv.travel

After the client has first made a written approach to the hotel, the mediator may be contacted in the event of a negative reply or of no reply within 30 days.

Article 34 — Jurisdiction and applicable law

Failing an amicable agreement, any dispute relating to the interpretation, performance or validity of the contract and/or of these terms falls within the jurisdiction of the competent French courts. French law alone applies.

9. Protection of personal data

Article 35 — Data controller and purposes

Hôtel Casamore, as data controller, collects and processes clients' personal data (identity, contact details, booking information, payment data, etc.) for the purposes of managing bookings, invoicing, client relationship follow-up, service improvement, handling complaints and disputes, and meeting its legal and regulatory obligations.

Article 36 — Legal basis and retention period

Processing is based on:

• performance of the accommodation contract;
• compliance with legal obligations (invoicing, accounting, security, etc.);
• the hotel's legitimate interest (internal management, fraud prevention, etc.);
• the client's consent for certain specific operations (commercial prospecting by email, for example).

Data is retained for as long as is necessary for the purposes for which it was collected, plus any applicable statutory limitation periods.

Article 37 — Recipients and transfers

Data may be disclosed to authorised hotel staff, to its technical service providers (website host, hotel management software, payment provider), and to administrative or judicial authorities legally empowered to receive it. Any transfer of data outside the European Union is governed in accordance with the GDPR (standard clauses, adequacy decisions, etc.).

Article 38 — Rights of individuals

In accordance with Regulation (EU) 2016/679 (GDPR) and French Act No. 78-17 of 6 January 1978 as amended, the client has the right to access, rectify, erase, restrict, object to and port their data, together with the right to give instructions concerning what happens to their data after their death.

These rights may be exercised by writing to:
Hôtel Casamore, lieu-dit Catarelle, 20287 Meria
contact@hotelcasamore.com

The client also has the right to lodge a complaint with the French data protection authority (CNIL).

10. Miscellaneous provisions

Article 39 — Acceptance of these terms

Confirming the booking, by any means whatsoever (signature, clicking the « commande avec obligation de paiement » confirmation, written confirmation), constitutes the client's full and complete acceptance of these general terms and conditions of sale, which were provided to them beforehand in a legible and comprehensible manner.

Article 40 — Order of precedence of contractual documents

In the event of a contradiction between these terms and another contractual document (specific booking conditions, promotional offer, booking form, etc.), the specific provisions prevail over these terms for the clauses they amend or supplement.

Article 41 — Partial invalidity

If any clause of these terms were to be declared void or unenforceable, the remaining clauses would retain their full force and effect.

Article 42 — Updates

These terms may be amended at any time by the hotel. The applicable version is the one in force on the date of the client's booking, available on the hotel's website or provided on request.